Quality Assurance

We believe that respect, honesty and dedication to providing ethical resolutions has contributed to our superior customer service. CSC strives to exceed the highest standards in advanced technology, employee training, compliance and ethical conduct. Consumers are treated with respect and our clients receive outstanding results.

We invest in our people, processes and technology.  As a result, we consistently deliver exceptional results to our clients.

Exemplary Customer Service
Our “clients first” philosophy mandates professional treatment of both our clients and their customers. That’s why a designated customer service representative is assigned to each client, providing individualized service and continuous availability to address specific concerns and questions.

At CSC, we expect excellence from our staff: Promptly returned phone calls and e-mails, face-to-face meetings and timely reports of account status.
We’re diligent in our hiring and training, with background checks on all employees to ensure quality representation.  And because CSC is a drug-free workplace, all employees must undergo drug testing.  Each department independently audits and monitors employee performance and workflow.

Compliance

Compliance is a priority for Credit Service Company Inc.  Our Compliance team, led by our Chief Compliance Officer and Corporate Counsel, vigilantly monitors our business practices and the legal and regulatory environments to ensure we adapt all our activities to conform to these ever-changing landscapes.
 
Like other departments throughout our company, the Compliance Team utilizes internal staff, technology and outside resources, including lawyers and trade organizations, to assist and supplement their activities allowing us to successfully advance our ongoing compliance efforts. 
 
Newly hired employees undergo extensive training on compliance with the various laws and regulations that impact the accounts receivable industry and our clients.  CSC provides ongoing training sessions to all employees, including the management team, focusing on remaining compliant with applicable state and federal regulations. To help ensure retention and appropriate implementation, our team uses a variety of methods and measures to reinforcement and evaluate this training, so all employees and business activities conform to our professionalism and compliance standards.

Know Your Rights

​NOTICE TO NEW MEXICO RESIDENTS:
Your Rights About New Mexico’s Surprise Billing Protection Act SB 337.

Providers that perform health care services that result in out-of-network services, also known as "Surprise Billing", may be limited to the amount of charges that they can assess. Patients should contact the Provider and/or Insurance Company before their scheduled appointment to determine if the services will be covered at an in-network rate. In the case of an emergency, when prior contact is not possible patients should follow the same steps above to protect themselves from any Surprise Billing.

To contact the New Mexico Superintendent of Insurance click here.

​To view The Surprise Billing Protection Act click here.