Standards of Quality
Exemplary Customer Service
We believe in personalized service for our clients: promptly returned phone calls, face-to-face meetings, and timely reports of account status. Each client is assigned a dedicated customer service representative who will provide individualized service and always be available to address specific concerns and questions. By doing this, we give each client access to our resources.
Courtesy and Professionalism
We understand that you expect honesty, dedication, courtesy and professionalism from your staff. As an ethics-centered agency, we feel that those same core values should apply when we act on your behalf. Our fully trained collectors handle all accounts as if they were an extension of your business office... keeping your reputation intact.
An open line of communication is key to account resolution. We understand there is a balance between too much and too little; with each client, that balance may vary. Your customer service representative will work with you to establish the level of communication that best fits your individual requirements.
Keeping You Current
The more you know about the status of your accounts, the more comfortable you will be with our collection process. Standard reports are generated and submitted to clients on a timely basis. Our more data-intensive reports and customized reports are available upon request.
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