In the current economic landscape, debt collectors must be equipped with the soft skills necessary to assist financially distressed consumers and help them find a shelter in the storm.  Do you know that the average individual federal tax refund received last year was more than $2,700? And about three out of every four Americans receive a refund every year? 
A story is told of a young woman who had fallen upon economic hard times and missed a payment to a collection agency. So she called the collector to try to negotiate an adjustment to her repayment plan.
Instead of receiving empathy... 
The COVID pandemic has dramatically changed the way American consumers travel, socialize, conduct business — and handle their debts.  Seasonality, consumer sentiment, and age at the time of listing are all factors that impact your AR flows.  While Colorado faces a rising number of COVID cases, many Coloradans also face lost or reduced wages, mounting bills, and possible eviction. Last June, the Colorado State Senate passed Senate Bill 20-211 to provide relief to consumers affected by the pandemic.
You’ve just received notice from the U.S. Bankruptcy Court that one of your consumers has filed for bankruptcy. How should you respond?  There are many reasons consumers may not be willing or able to pay their bills. These reasons primarily fall into four categories: Circumstantial, Emotional, Intellectual and Criminal.  You probably know that cash flow is the lifeblood of your healthcare practice. But did you know that many practices fail because of ineffective debt collection? |
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Credit Service Company, Inc.
Vertical Divider
2150 Lelaray St.
Colorado Springs, CO 80909 P.O. Box 1120
Colorado Springs, CO 80901
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Any correspondence related to a dispute should be sent to:
Credit Service Company, Inc. PO Box 2247 Colorado Springs, CO 80901
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Credit Service Company, Inc.
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This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose.
Credit Service Company, Inc.
is proud to be a Service-Disabled Veteran-Owned Small Business and HUBZone Certified.  |
