Full Collection
Full Collection
New Business Phase
The New Business Phase prepares accounts for full
collection activity. Advancements in database and cooperative technology
partnerships identify pertinent data, including bankruptcies, consumer
information, and address corrections. Our collection system identifies and
separates these accounts for special attention.
Our collection software automatically scans all new accounts against our
database, identifying existing collection efforts for that consumer. Sixty
per cent of new accounts are typically "tied" to accounts that are already
being worked, jumpstarting collection efforts.
Full Collection Phase
Our primary goal is to resolve disputes and encourage
the consumer to voluntarily resolve the account. Letters and phone calls
form the foundation of the collection effort. Telephone contact produces
almost 10 times the result; therefore, our primary focus is on contacting
the consumer by telephone. Using a predictive dialer, our policy is to
establish contact with a consumer a maximum of once every three days until
payment in full or satisfactory arrangements can be negotiated. Throughout
the collection process, respect for the relationship with your consumers and
the protection of your image in the community remain foremost while working
to resolve accounts.
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